Privacy Policy

At Clifford's HVAC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services. As a veteran-owned business built on trust and integrity, we believe in being transparent about our data practices.

Last Updated: June 2025

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, phone number, email address, and service address
• Service Details: Information about your HVAC system, service history, and repair needs
• Payment Information: Billing details processed securely through our payment processors
• Communication Records: Records of our conversations, service calls, and correspondence

How We Use Your Information

We use your information to:

• Provide HVAC services, repairs, installations, and maintenance
• Schedule appointments and communicate about service visits
• Process payments and maintain service records
• Send service reminders and maintenance notifications
• Respond to your questions and provide customer support
• Improve our services and customer experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted vendors who help us provide services (payment processors, scheduling software)
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Emergency Situations: To address emergencies or safety concerns

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to personal information on a need-to-know basis.

Your Rights and Choices

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Opt out of non-essential communications
• Request deletion of your personal information (subject to legal and business requirements)

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience. These help us understand how you use our site and remember your preferences. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be kept for extended periods to maintain warranty coverage and service history.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: